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Orders & Shipping

  1. TRACKING YOUR ORDERS
    All of our international packages are shipped via DHL. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. You can click on the link in your shipping confirmation email to locate your package. If you need assistance, please email [email protected] with your order number.

    SHIPPING RATE

    We deliver worldwide. Our cashmere products benefit EUR 1 Certificate and will be delivered duty-free to all EU countries. Duty-free and tax-free delivery to USA as well. For orders shipped DDU “Delivered Duties Unpaid”, international customers will be responsible for the payment of any additional associated duties and taxes.

    Your shipping fee is calculated at checkout based on the weight of your entire shipment and the destination country.

    SHIPPING AND WARRANTIES

    We ship worldwide, but unfortunately, we do NOT ship to P.O. boxes. Orders are packed and shipped Monday to Friday only. Most orders are shipped within two-business day from the order date. Orders placed on the weekend and holidays are processed on the next business day.

    CUSTOMER SERVICE

    We invite you to contact us through our website or e-mail

    Email: [email protected] Phone (+230 6771022).