Cashmere Polo Club gives paramount importance towards customer satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return Goods for quality problems within 10 days from the date of delivery to you. The return goods must be shipped back to us within 30 days from the date of delivery and must be in new, unused and unworn condition and have the garment tags still attached. The Goods must also be accompanied by our dispatch paperwork. Please note that when the Goods are returned for quality problems we will examine them. If the Goods have quality problems we will repair them (if possible) or replace them with new Goods. If we are unable to repair or replace the Goods in a timely and satisfactory manner, then we will refund the price paid for the Goods (including any costs borne by you to return the Goods, provided you provide evidence thereof in writing) to the card or bank account used for the original purchase in accordance with the applicable regulations. If we reasonably believe that the Goods you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Goods to you.
The Goods should be returned to the following address: Cashmere Polo Club, Sir John Pope Hennessy Street, Curepipe, Mauritius.
We strongly recommend that you send the Goods by courier (or an equivalent ‘signed for’ delivery service) to ensure proof of delivery and insurance of Goods. We cannot be responsible for any Goods that are lost in transit. Refunds will only be made to the debit/credit card used to purchase the Goods and we will endeavour to process your refund within 30 days from the date we receive the returned Goods.
In this Policy, when we refer to ’you’, we are referring to you as the person or entity accessing, viewing and/or using the Website. Any reference to ‘we’, ’our‘, ’us‘, etc. is a reference to Cashmere Polo Club.
2. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
The personal information that we collect and which is voluntarily given by you via the Website or by email, including any personal details you enter and submit, for example your name, email address, postal address, date of birth and telephone number (and including any other information provided at the time of joining our mailing list, entering competitions or prize draws, and purchasing goods).
Details of goods purchased through this Website and fulfilment of your orders.
If you contact us, we may keep a record of that correspondence or details of any conversation we may have with you.
Details of your visits to the Website including, but not limited to, click-stream data, HTTP protocol elements, search terms, HTTP cookies, traffic data, location data, weblogs and other communication data.
The information we collect via this Website may also include your IP address (this is the individual identification number that is assigned to your computer when connected to the Internet).
3.1 What is a cookie?
for technical purposes essential to the effective operation of the Website;
enabling a service to recognise your device to avoid you having to re-enter the same information several times during one task;
measuring the number of people using the Website, to ensure there is enough capacity for the Website to operate at a reasonable speed;
completion and support of the current activity being undertaken by the user, for example previously viewed pages or products;
monitoring the success of campaigns and competitions; • website and system administration, for example, tracking the number of website users for marketing purposes;
remembering pages viewed;
monitoring your journey around the Website which helps us improve navigation and user satisfaction; and
remembering items you have added to your shopping cart on a previous visit to this Website,
3.2 Types of cookies used The Website uses the following types of cookie:
Session cookie – this type of cookie allows websites to link the actions of a user during a browser session to allow the website to store certain information whilst the user is browsing the website.
Persistent cookie- this type of cookie is stored on a user’s device in between browser sessions and allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.
Third party cookies – these are cookies that are not set by Cashmere Polo Club but by a third party.
3.3 Browser Settings You may choose to try and block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this Website.
4. WHERE WE STORE YOUR PERSONAL DATA
The information which we collect about you will be stored on a secure server.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. USES MADE OF THE INFORMATION
We use information collected from you in the following ways:
to administer the Website and to help you use the Website;
to ensure that content on the Website is presented in the most effective manner for users;
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
to carry out our obligations arising from any contracts entered into between you and us;
to notify you about changes to our goods and/or services;
to process your payments;
to keep records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made in respect of those transactions, and to make financial or management forecasts to assist us in conducting our business activities;
to allow us to contact you in relation to campaigns and promotions and to monitor the success of such campaigns and promotions where you have consented to be contacted for such purposes;
to allow us to contact you in relation to competitions, to process your entry to our competitions and to fulfil our obligation under the competition terms and conditions; for the purpose of advertising or marketing our business, our goods and promoting our public relations in connection with our business; and
to carry out analysis of sales processed through the Website and specific products which have been frequently viewed on the Website for marketing and business development purposes. If you do not want us to use your data in this way, please contact us using the contact details provided in the ‘Contact Us’ section of this Website
- DISCLOSURE OF YOUR INFORMATION
We may disclose information about you to law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to the investigation of any alleged unlawful activities by you. We may also be required to disclose information to a court or regulatory body when required to do so by law.
We may also share your information with our service providers (to help manage the Website and provide services, including but not limited to, marketing and processing online purchases) and with any person or organisation (and their advisers) who might take over the services provided by the Website to allow them to prepare for taking over (after that, we may also allow that person or organisation to use and share your information on the same basis as us).
- YOUR RIGHTS
You may ask us to stop sending you material that we believe may be of interest to you by contacting us using the details provided in the ‘Contact Us’ section of this Website. Should you wish us to stop sending you email correspondence, please click ‘unsubscribe’ on the most recently received email.
Where you ask us to stop sending you information on our products, services or special offers through either our postal mailing list or our email mailing list we shall take reasonable steps to remove your details from both our postal and email mailing lists. However, in the event that you continue to receive correspondence through one of these mailing lists, please contact us using the contact details provided in the ‘Contact Us’ section of this Website.
This Website may, from time to time, contain links to and from other websites. If you follow a link to any of these other websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third-party websites.
- ACCESS TO INFORMATION
You are entitled to request a copy of personal information that we hold about you. You simply have to write to Cashmere Polo Club Ltd , Nouvelle France, Mauritius. In the event that we are prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification prior to processing your request.
If you believe that any information we hold about you is incorrect or incomplete, please contact us using the contact details provided in the Contact Us section of this website. We will thereafter correct any information found to be incorrect. More information about your rights under the Data Protection Act 2014 is available on the Data Protection Office website: http://dataprotection.gov.mu
We may change this Policy from time to time. Any such changes in the future will be posted on this Website and, where appropriate, notified to you by e-mail.
- CONTACT US
If you need to contact us for any reason regarding this policy, including the collection and/or use of your personal data, or as otherwise indicated in any section of this Policy, our contact details are as follows:
Address: Cashmere Polo Club Ltd, Nouvelle France, Mauritius
Telephone: + 230 677 0454
Fax: + 230 677 9643
Email: [email protected]