Here at Cashmere Polo club we always strive to exceed expectations. If for any reason, you are not satisfied with your order, you may exercise your right to return. Please note sale items are considered final sale and cannot be returned or exchanged.
All purchases may be returned within 30 days of the purchase date. All garments must be in their original condition (unworn, unwashed, and undamaged – except for defective products). You must include any original packaging as well, including all tags or boxes the item came with. Please note that refunds can be issued for store credit (full refund) or to the original payment method (€10 restocking fee per order will be deducted). You will receive a confirmation email when we issue your refund.For any further questions, please contact our customer service team [email protected] For now, all international orders are considered final sales and cannot be returned or exchanged. We apologize for any inconvenience.
Currently, we only offer exchanges for defective items. However, if you’d like to exchange the item to another size/color of the same style.We highly recommend you to contact our customer service team
+ When can I expect my refund?
We will issue the refund in the original payment method or store credit when our return center confirms receiving the return package. Please allow 30 business days.
- + Can I edit or cancel my order?
Unfortunately, once an order is placed, you cannot edit or cancel it. Therefore, please make sure all the information (email adress, ship-to-address, Zip code) is correct before you place your order.
What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, please contact [email protected] with a photo of the damage or the wrong item you received, as well as your order number and current shipping address.
- CUSTOMER SERVICE TEAM
Email: [email protected]
- Customer Service Hours:
Monday-Friday 9 AM-6 PM EST
**Holidays are excluded**